Privacy Policy

ncfootball. is a football coaching business operating in Victoria, Australia.

This Privacy Policy applies to information handled through the ncfootball. website, Parent Portal, player profiles, bookings, communications and coaching services.

ncfootball. aims to handle personal information responsibly and in accordance with privacy and health-information requirements that apply to its activities.

ncfootball. may collect information reasonably necessary to operate the coaching service, manage accounts and bookings and provide player development services.

This may include:

• parent or guardian name;
• email address and phone number;
• account and authentication information;
• player name and date of birth;
• player age, football club and playing position;
• booking, session, date, time and location information;
• bundle purchases and remaining session credits;
• ncfootball. account credit information;
• requested training focus areas;
• player development reports, coaching notes, strengths and development areas;
• transaction, payment and refund-related records;
• communications between customers and ncfootball.; and
• technical information reasonably required to operate and secure the website and Parent Portal.

ncfootball. aims to collect only information reasonably necessary for its services and business operations.

Many ncfootball. participants are under 18 years of age.

Player profiles are generally created and managed through a parent or guardian account.

Parent and guardian information may be linked with one or more player profiles for the purpose of managing bookings, coaching records, bundles, account credit and player development information.

Parents and guardians should only provide information about a player where they have authority to do so.

ncfootball. does not intend to use player information for purposes unrelated to providing, improving or administering the coaching service without an appropriate basis for doing so.

Information may be used to:

• create and manage parent and player accounts;
• process and manage bookings;
• identify available sessions and prevent duplicate or invalid bookings;
• manage cancellations and rescheduling;
• manage bundles and ncfootball. account credit;
• process and reconcile payments and refunds;
• plan and personalise training sessions;
• maintain player development records and session reports;
• communicate with parents and guardians about bookings, payments, refunds and coaching services;
• manage session attendance and capacity;
• respond to support requests and enquiries;
• maintain the security and reliability of the website and Parent Portal; and
• meet applicable legal, accounting and record-keeping requirements.

ncfootball. may create and store coaching and player development information including strengths, areas for improvement, session feedback, assessments, areas of focus and other information relevant to football development.

This information may be used to personalise future sessions and provide player development features through the Parent Portal and Player Portal.

Parents, guardians or players may provide information relating to injuries, physical conditions, medical circumstances or other health and safety matters.

This information should only be provided where it is relevant to the player's safe participation in training or another legitimate coaching or safety purpose.

Where ncfootball. holds health information, reasonable steps will be taken to handle that information in accordance with applicable Victorian health-information requirements.

Parents and guardians should advise ncfootball. of relevant information where an injury, health condition or physical issue may affect a player's safe participation in a session.

ncfootball. may use Square to process online payments and payment-related refunds.

Payment card details entered into Square's payment system are processed through Square. ncfootball. does not need to store a customer's complete payment card number in its own website database to manage ordinary bookings.

ncfootball. may retain transaction identifiers, payment status, amounts, account-credit usage, refund information and other records required to identify and reconcile bookings and transactions.

ncfootball. uses third-party technology providers to operate its website and services.

These may include providers used for:

• website hosting and deployment;
• database storage and authentication;
• payment processing;
• transactional email delivery; and
• other technical infrastructure required to operate the service.

Information may be provided to these providers where reasonably necessary for them to perform those functions.

ncfootball. currently uses services including Supabase for database and authentication functionality, Vercel for website hosting and deployment, Square for payment processing and Resend for transactional email delivery.

ncfootball. takes reasonable steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure.

Access to Parent Portal and Player Portal information is restricted using account authentication and other technical controls.

Administrative access is limited to persons who require access for legitimate ncfootball. business purposes.

No online service can guarantee absolute security. Customers should protect their password, email account and other login credentials and should not knowingly allow unauthorised persons to access their ncfootball. account.

ncfootball. may send transactional communications relating to customer accounts and coaching services.

These may include:

• booking confirmations;
• reschedule notifications;
• cancellation notifications;
• payment and refund information;
• bundle purchase information;
• account and authentication emails; and
• player development or session-report notifications.

An email address and information necessary to produce and deliver the relevant communication may be processed through ncfootball.'s email delivery provider.

ncfootball. does not sell parent, guardian or player personal information.

Information may be disclosed where reasonably necessary to:

• technology providers that support the website, database, authentication, hosting or email systems;
• payment providers involved in processing payments or refunds;
• provide or administer a service requested through ncfootball.;
• protect the safety of a participant or another person where appropriate;
• investigate suspected fraud, misuse or security incidents; or
• comply with an applicable legal obligation or lawful request.

Some technology providers used by ncfootball. operate internationally and may use infrastructure or service providers located outside Australia.

The location in which information is processed or stored may depend on the provider and service configuration used at the relevant time.

ncfootball. uses third-party services where reasonably necessary to provide website, account, payment, communication and related business functionality.

The ncfootball. website may use cookies, browser storage or similar technology where required for account authentication, security and normal website functionality.

Technical information may include browser or device information, session information and technical logs generated through normal use of the website.

Disabling essential browser storage or cookies may prevent some Parent Portal or account features from working correctly.

ncfootball. may retain personal information for as long as reasonably required to operate accounts, provide coaching services, maintain booking and payment records, manage player development records, resolve disputes or meet applicable record-keeping requirements.

Certain booking, payment or transaction records may need to be retained after a parent or player stops using ncfootball.

Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate and subject to any applicable retention requirements.

Parents and guardians are responsible for providing accurate account and player information and updating that information when it changes.

Information such as a player's football club, position and other relevant profile information should be updated when necessary.

ncfootball. may correct or update records where reasonably necessary to maintain accurate booking, transaction or coaching information.

Parents and guardians can view and manage certain information directly through the Parent Portal.

A person may contact ncfootball. to request access to personal information relating to them that ncfootball. holds, or to ask for inaccurate information to be corrected.

Where a request concerns a player under 18, ncfootball. may verify the identity and authority of the person making the request before providing information.

For access or correction requests, contact ncfootball. at ncfootball1on1@gmail.com.

The ncfootball. website may contain links to third-party websites or services.

Third-party websites operate independently and may have their own privacy practices and policies. ncfootball. is not responsible for the privacy practices of independent third-party websites.

Questions, concerns or complaints about how ncfootball. handles information can be sent to:

Please provide enough information for ncfootball. to understand the issue and identify the relevant account, player or information.

ncfootball. will review privacy enquiries or complaints and respond within a reasonable period having regard to the nature of the request.

ncfootball. may update this Privacy Policy where its website, services, technology providers, information-handling practices or applicable legal requirements change.

The version date displayed at the top of this page identifies when the published policy was last updated.

Nothing in this Privacy Policy is intended to exclude, restrict or limit any privacy, health-information, access, correction or other right that applies under Australian or Victorian law.

Where applicable, personal and health information will be handled in accordance with relevant legal requirements.